American Moving Solutions LLC

Final price for moving was nearly 3 times the initial estimate which was given after doing a thorough video walk through the house. Everything was seen on the video and yet the initial estimate underestimated the number of boxes and total space required by 2/3. The moving company selected by American Moving Solutions (acting as a moving broker), Atlantis Van Lines LLC arrived a day late, did a superb job of protecting furniture so damage was much less than the last time I moved, charged 20% more than the final estimate provided by American Moving Solutions, stored our household possessions for 4 months, and still would guarantee delivery only within a 3-week window of when it was requested despite giving a telephone commitment to deliver within 2 days of the date requested.

Move size: 3 Bedroom Home Service cost: $14000

This was literally the move from hell. We booked a move with American Moving Solutions and got a completely different sketchy moving company instead. No one at AMS could locate our move to let us know when we might see our belongings again. Items were broken and completely missing. The movers went through our boxes and decided what we got to keep! How dare a company decide what I get to keep! So many items were destroyed or just missing! On top of all of the damage we had to pay more money than quoted and had to pay up before they would unload a single item. When we tried to file a damage claim we were given a complete run around. No one tried to resolve our issues. No reimbursement was given to all the items missing or broken. This company is the worst so hire them if you want your stuff destroyed.

Move size: 2 Bedroom Home Service cost: $7250

They are a broker. Their terms state that they are not accountable for delivering your move items on the date of the quotation. You may not get the terms with the first quote. They quote as if a truck is available on the date you need, fast delivery, then they refer it to a common carrier. If you're moving a few hundred miles, that carrier may store your stuff for several weeks until they can consolidate other goods going that direction. Brokers aren't bad if they tell you upfront. This is standard practice in the industry. If you’re moving your daughter to a new town…she may need to sleep on the floor for a week plus. Oh, the carrier also lost several items. My broker said..”call the carrier for claim forms”. Thanks guys. These guys are not reputable. Seems like a bait and switch strategy. I have no idea what value they added because I’m sure I could have got that same rate myself if my delivery date was wide open.

Move size: Studio Service cost: $3600

This company has left us never wanting to use movers again. First they tell us there’s no stairs fee and I clarified about five times. But when the movers came we were charged $300. When asking the company why we were falsely promised, they said no you signed the contract saying there would be a fee and that the guy who gave us the estimate had been fired for things like this. Second, we told them how big our tv was from the start but last minute it’s suddenly a bulk item so they tacked on another $300. Lastly, all along everyone we talked to had our hopes up we would get our belongings within a week. Five days passed and we call…it’s not even on a truck. Turns out it can take up to 21 days. So now it’s almost Christmas and we have our stuff in a warehouse waiting to be delivered. Overall, I felt scammed and poorly informed about the process. I would never recommend this company’s to my family or friends.

Move size: 2 Bedroom Home Service cost: $6000

I would NOT recommend this company at all. The estimated price is way off from the actual price. Movers showed up and charged me almost 2k more than what was quoted to me and I was very accurate about my items. Not only that they forced me to pay 60% of the remaining balance on site. Packaging fee's fine, but a long haul fee to go to the second floor (not a high rise) and additional items, this company needs to be more upfront. I was placed in a situation where I had no choice, but I would NOT use or recommend this place again. Now its the waiting game till I get my items

Move size: 1 Bedroom Home Service cost: $6000

Like you will see they are a broker .

1) They give them selves a 3 day window to have a truck come collect your belongings . So be very careful as to when you want truck to arrive. They actually tried pushing mine to the following Monday which would if added 2 more days. I called office they did get truck to me in the 3 say window.

2) My estimat of 4k was a joke move cost closer to 10k . Also you pay the final 1/3 in cash or certified check when your goods are delivered.

3 ) You give them a date you want your belongings delivered . Guess what they have up to 20 days after your choice date to get you , your belongings delivered to you.. Again 20 days !!

4) The company that packed up our goods seemed to do an excellent job. The people who were sent to deliver our goods . Did little to no English. So FRAGILE meant to drop hard on ground to them. Multiple items came broken damaged unbelievable . Multiple boxes were upside down which didn't help.

5) So would I recommend this company ?

Simply" No".

Move size: 2 Bedroom Home Service cost: $9600

Their estimate was full of lies. Actual price was double than first estimate. The communication with customer and moving company was horrible. The supervisor couldn't do anything then upset and hung up my phone. I asked the staff to send me email of detail, but he never do. They arrange you horrible moving company.A few of staffs of customer service were nice, but they didn't know their jobs. I don't recommend anybody, and the worst experience of my life using this company.

Move size: 3 Bedroom Home Service cost: $15000

9/15/2021:Here is my frustration. Starting at the beginning Casey was my go to to set up this cross country move from California to Oklahoma. She was very sweet and very helpful answering all my questions. This is a huge move for me so I was happy she kept my mind at ease. 5 STARS for her!!! Well this moving company ( Moving Express & Storage) I can only assume they contracted for my move, is completely unresponsive. They have a 1.9 Google Star Review!!! I am surprised anyone would even use them. All mailboxes full, no responses to emails to even try to find out where my items are. Mind you they picked up my "life" on a truck on August 24th. First off I wasn’t too happy that my dates for pick up kept getting moved sooner and sooner from when I originally asked for by about a week total at the end. So, I have been calling American Moving Customer Service speaking to Janet every time. She places me on hold, talks to this company with my items in easily 1-2 min. Last Friday(9/10/21) Janet told me that they would be "delivering my items to my house this week , I could contact her Monday to get more details but the company should call me 24 hours in advance." So its Wednesday now, I call again talk to Janet, again I'm on hold for 1-2 min to be told that " they will be delivering to my home next week!!" Another week out.... when I asked why as she told me this last week she stated "well your items/truck got IN this week and will be delivered next week, I can't give you a date thats why they call you 24 hours before!" REALLY... once that upset me she was not consoling to my frustrating it was more like she was trying to put me in my place or in her words" I'm correcting you!" I asked for a supervisor and of course "HE IS NOT HERE BUT I AM THE SUPERVISOR". If she can contact the same company I am trying to talk to for the past 2 weeks in 1-2 min why could she not just ask them to contact me as the customer immediately and directly so this could all be settled and taken care of????? So again I am still waiting with and empty new place for another week. For the money we are paying for this "Moving Solution" we could have rented a U-haul, done all this ourselves and been moved in 10 days ago. Ridiculous if you ask me.

UPDATE 9/22/2021: Well since I complained Daniel (one of the owners for American Moving Solutions) has been calling on my behalf to their contracted moving company (Moving Express). It even took him a few days to reach the OWNER to try and find out what is going on…….finally got some info from Daniel that they will be delivering my items 9/22/2021 and I would be getting a call on Tuesday 9/21 to confirm the time……NEVER GOT ANY CALLS. No show, no call, emailed and left a message for Daniel @ American Moving, talked to a person finally at Moving Express (Stacy)……Guess what?! I won’t get my stuff for another week, they cant tell me when and of course the only person who can “stepped out” OH and she said that the scheduler (Mosis) had been calling me multiple times???? No calls no messages…Yeah I’m sure your calling. I am so upset! I was told a date even asked my husband to stay home from work to help me with unpacking so now hes loosing money while we have to pay this ridiculous amount to sit around with an empty place.

Move size: 2 Bedroom Home Service cost: $41945